Returns & refunds
Made for you, so here's how we handle problems.
Something wrong with your order?
If an item arrives damaged, misprinted, or isn't what you ordered, email hello@drerio.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you in full.
Wrong size or changed your mind
Because every item is printed to order, we can't accept returns or exchanges for size or a change of mind. Check the size chart on Printful's product page if you're between sizes, or email us before ordering and we'll help.
Lost packages
If tracking stops moving or shows delivered but nothing arrived, email us. We'll work it out with Printful and the carrier, and reship if the package is lost.
Cancelling
Email us as soon as possible. We can cancel and refund any order that hasn't gone into production yet.